Disability Services at Disneyland® Paris

What is a Priority Card at Disneyland® Paris?

A Priority Card provides priority (but not immediate) access for guests with recognised proof of disability. It can be used for attractions, theatres, outdoor shows, parades, Character Meet & Greets, and checkout lines in restaurants and shops.

How do I apply for a Priority Card?

You can apply online from one month before your visit using this link. On the day of your visit, present your file number along with valid proof of disability and proof of identity. If preferred, you can also apply on-site. The Priority Card will be valid for the full duration of your stay.

What is an Easy Access Card at Disneyland® Paris?

The Easy Access Card is available for guests who have a recognised Long Term Chronic Disease. It allows quicker (but not immediate) access to attractions by giving you a return time rather than waiting in the standard queue.

How does the Easy Access Card work?

Present your Easy Access Card and your appointment booklet at the attraction. You will be given a specific timeslot to return and enjoy the experience with reduced waiting time.

How do I apply for an Easy Access Card?

On the day of your visit, you will need to present an original medical certificate written in either French or English. It must be signed and dated within the last three months, confirming that you have a chronic or long-term condition. The certificate should not specify the medical condition. You can view the list of recognised long-term conditions here.

I have a disability. Which attractions are suitable for me?

Disneyland® Paris has attractions suitable for all Guests. Many are wheelchair accessible while others require a transfer. Some have induction loops for guests with hearing impairments. Symbols can be found beside each attraction indicating any limitations or restrictions. Please use the following link to view the accessibility guides for Disneyland® Paris.

I have a disability. Which hotels can I stay in?

All Disney® Hotels offer wheelchair adapted rooms, these are generally located on the ground floor, have wider doorways and walk in showers. There is no premium for these room types, Disney's special offers apply where available. For more information on the specific facilities each hotel provides please call us on 01268 941 180. 

I have a disability. Can I get special access to attractions and shows?

Guests with disabilities are encouraged to enjoy the magic, emotions and adventure in the same conditions as all our visitors. The majority of attractions have been adapted to suit your needs. In other instances, special access procedures have been introduced for guests with disabilities.

Are there reserved parking spaces for guests with disabilities?

A limited number of spaces are reserved for guests with reduced mobility in the Guest Parking. Please enquire upon entering the Guest Car Park. If you are a guest with limited mobility and are staying at one of the Disney® Hotels, we encourage you to leave your vehicle in the hotel car park and use the shuttle service to get around. Adapted minibuses are also available for Guests in wheelchairs.

Can I rent a wheelchair at Disneyland® Paris?

Yes. Wheelchairs can be rented at the Stroller/Pushchair and Wheelchair Rental shop, located at Disneyland® Park by the entrance at Town Square Terrace, and at Disney Adventure World near Studio Services.
A Cast Member (Disney employee) will inform you of the rental conditions and price.

For more information call us on 01268 941 180.

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